Lord Cosmetics
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Terms & Conditions

General
When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us.


Orders
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.


Payment
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.

We will take reasonable care to make our site secure. All online banking transactions on this site are processed using ipay88, which is a secure online payment gateway that encrypts your details in a secure host environment.

In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.


Vouchers
Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.


Delivery

Delivery and processing fees are calculated flat rate delivery charges for Semenanjung Malaysia and Sabah & Sarawak only. All items are shipped out from Ampang, Malaysia. Please note that we only deliver to one delivery address per order according to the address given. Incorrect and incomplete address will be borne by you.

Deliveries will be made only on Tuesday and Thursday at 2PM except for public holidays. 

LORDCOSMETICS.COM shall not be held responsible for any lost orders AND damage due after acceptance of the goods by the logistic partner, POS LAJU MALAYSIA.

 

Tracking

Once your order has been shipped, you may track your order on POS LAJU MALAYSIA website. Your tracking number will be given through email. Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of POS LAJU MALAYSIA. 

LORDCOSMETICS.COM shall not be held responsible for any lost orders AND damage due after acceptance of the goods by the logistic partner, POS LAJU MALAYSIA.

In case of fail delivery, note that LORD COSMETICS & BEAUTY will not be responsible for the loss of the returned parcel. 

 

Returns

We do not except any return of items if you have made on incorrect purchase. Please review your cart before completing your order.

 

Exchange

Our exchange policy is only applicable to wrong item(s) sent or defective item(s) received in your online order within 5 days from receiving your order. If this happen, the delivery cost of the exchange item will be borne by us. 

 

Refunds

No refund will be applied since we do not accept any return. In case exchage item is applied, LORDCOSMETICS.COM has the right to inspect any exchange items. All risk in shipping the exchange item will be borne by you. 

LORD COSMETICS & BEAUTY shall not be responsible for damage to item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Exchange policies do not cover such damage. 

 

Customer Service

Email us 24 hours a day. We'll reply within one business day.

Number : +6016 211 4526

Monday - Friday: 10am - 5pm 
CLOSE ON SATURDAY, SUNDAY AND PUBLIC HOLIDAY.
 
* Operating hours may be affected on any event occured.
Need Help?
lordcosmetics.group@gmail.com
Careline : +6 016 211 4526 or +6 016 217 4526
Operation Hours : Monday - Friday
Time : 10 am - 6 pm

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